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whichchocolateam
New Member

Has anyone else had an issue with the website not loading correctly when you try to file?

 
4 Replies
LeonardS
Expert Alumni

Has anyone else had an issue with the website not loading correctly when you try to file?

This may be an issue with your web browser.  Clear your browsers cookies and cache then reboot your computer.  If this does not solve the issue post a reply for additional help. 

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damathis
New Member

Has anyone else had an issue with the website not loading correctly when you try to file?

I am having problems with the website.  It will not take my charitable deduction amount at all.  I've gone around and around with it.  I even spent a half hour on the phone with a tax specialist from you guys and we were unable to resolve it.  She suggested rebooting computer, clearing history and clearing caches.  I did that this morning to no avail and now when it takes me to start on my state taxes, it won't give me a continue button so I'm stuck on that page and no matter what I do, it just keeps repeating the same problems.  Help!  I'm very frustrated and about to take my business elsewhere!

JotikaT2
Expert Alumni

Has anyone else had an issue with the website not loading correctly when you try to file?

I recommend reviewing your input to ensure you have entered all of the information as applicable.  For 2020, you can take a $300 adjustment to income for cash donations and take the standard deduction in 2020.

 

Review your entry in the Federal interview section of the program.

  1. Select Deductions & Credits
  2. Scroll down to All Tax Breaks and select Charitable Donations
  3. Select Start to the right of Donations to Charity in 2020
  4. Proceed to enter the details of your charitable cash contribution by entity as applicable in this section.
  5. Once you have completed entering your details, select Done with Charitable Donations

Charity input

 

Continue through the screens until you see the screen titled Charitable Cash Contributions under Cares Act.  You will be able to confirm the amount of your cash contributions on this screen, if any.  If there are none, please leave the box blank. 

 

Cares contribution

 

Your input in both of the sections above will ensure you are either able to take the deduction if you are able to itemize, or will pick up the adjustment if you are taking the standard deduction.

 

Cash charitable donations information

 

If this does not resolve the issue, please comment with the error message you are receiving.

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damathis
New Member

Has anyone else had an issue with the website not loading correctly when you try to file?

I ended up having to use a different browser and it worked just fine.  I had been on Safari and switched to my android phone and it worked!  Thanks!

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