Grey X by prior-year tax files in OneDrive TurboTax folder

[pauldavdeg]

Trying to do my 2023 taxes and TT can't access my prior year return because the file has a grey X by it in the OneDrive folder. There are grey X's on the 2019, 2020, 2021 tax files also. Same goes for the pdf file versions in OneDrive. Ditto for all these same files in the "My Documents" folder.

How can I get access to these files? 

[Anonymous_]

How do I contact TurboTax? (intuit.com)

[pauldavdeg]

It was user error on my part. To free up disk space some time ago I had deleted OneDrive.  When I reinstalled OneDrive a couple of days ago the greyed-out files were gone entirely. So I had erased them when I deleted OneDrive. Lesson learned!