I am having the same problem but I was in the middle of doing my taxes. I was doing personal deductions and credits and all of a sudden this message came up. "Hmmm looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all your info is correct" it will not let me hit ok or x out. Nor will it let me continue with my taxes at all. I have restarted my computer and checked all my antivirus and firewall. I need to finish my taxes.