turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Event: Ask the Experts about your refund > RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Getting error message program closed unexpectedly. Don’t have cd to reinstall. State says I never filed. Help

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
Anonymous
Not applicable

Getting error message program closed unexpectedly. Don’t have cd to reinstall. State says I never filed. Help

what state? what year?

 

if you e-filed , you should have gotten an acceptance or a rejection e-mail. if rejected there will be a code. if you provide it maybe we can help.

 

2017 and prior can no longer be e-filed

 

if you mailed return,  did you use a method where you got proof of delivery.  It's possible the state never got it.   Once had a taxpayer come in when he had problems with his state return.  showed me where he sent.    The stare's DMV not DOR

 

2014 programs no longer available and even if you were to reinstall, updates are not available.

 

contact support regarding issues with reinstalling for 2015 or later.  

Getting error message program closed unexpectedly. Don’t have cd to reinstall. State says I never filed. Help

Are you on a Mac?  What year?

 

If a Mac for 2014 and 2015 Download the fix in this article

https://ttlc.intuit.com/questions/4477509-turbotax-2014-and-2015-for-mac-crashes-on-launch

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies