getting a return call

Forum|Forum|5 years ago
July 9, 2020
1 reply
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I called Intuit 2 days ago. They said they would call back yesterday because there seems to be a glitch in my program. I didn't receive a call. I called today and left my number. No return call. I have to call the main number each time...get a call 2 hours later...tell them I already have a case number and a tax expert is helping me...get transferred to a tax expert...leave another message...wait a couple hours..sigh. So, no call yesterday or today. I literally cannot move to the file screen without this being fixed. Anyone have any insider info on how to contact them more effectively?

xmasbaby0

Level 15

You are in the final week before the deadline--the customer support lines are very busy. You will likely get an answer or help faster by posting your problem or question here in the user forum. We can deal with most problems except for billing issues.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

jruth116Author

Level 2

I know they are busy. I do expect a call when they say they will call though. I have talked to the tax expert and they couldn't figured it out. Here goes though. When I get to the end it says that I need to add my pass through entitiy name. I clicked that we don't have one but it won't let me continue.

jruth116Author

Level 2

I did get a call at midnight. WOOHOO!! He couldn't figure it out so gave me a new number to call the tax experts directly. I just called and it was the same line. lol I left a message. Hopefully they will call back in time to transfer me to the tax expert that I will leave a message with so they can call back.