Free state return??

Forum|Forum|4 years ago
March 1, 2022
2 replies
12 views

I need help accessing the free state return that came with my Turbotax desktop purchase. I had clicked "Use my free state return" by mistake (and with Turbotax's constant badgering) on a return that didn't need to have a state return filed. I called last week and the rep told me how to delete the state return from the file and promised me that I would still have access to the free state return, but it seems I don't. I tried to call back to discuss getting access to it but gave up and have my fingers crossed for this forum.

TurboTax Home & Biz Windows

VolvoGirl

Level 15

It doesn't work that way. That's not what it means. In the Desktop program you get one free state PROGRAM download to prepare unlimited state returns. Then each state return (including the first one) is $20 to efile, goes up to $25 March 1. Or you can print and mail state for free.

VolvoGirl

Level 15

Or did you download the wrong state for the free state?

If you downloaded the wrong state you have to call in. How to delete a state return,

https://ttlc.intuit.com/community/installing/help/what-if-i-accidentally-downloaded-the-wrong-state-program/00/25987

walton12321

Level 2

It's more like Turbo Tax picks the wrong state. I live in a no income tax state. I bought the version with the free state included. When I clicked "Use your free state now.", Turbo Tax selected a state without my input. Either fix the option to say Turbo Tax will pick the state when you click the link or give people the opportunity to pick the state when the link is clicked.

Now Turbo Tax wants me to pay $45 for the free state download that I paid them for.

LDSmith

Level 3

I am just hitting the same problem, I think. My daughter moved to Washington state for a new job, but has a tiny bit of income earned while in college in our state. TT opens a box stating that I need to pay $45 for the state filing. Her return is very simple in the original state, so I was planning to just print and mail it in. Washington, of course, doesn't require a state return. So, why would I need to pay $45 when my order clearly states

TURBOTAX DESKTOP PREMIER TAX YEAR 2025 WIN DOWNLOAD WITH STATE ?