Forms not available

Forum|Forum|6 years ago
February 25, 2020
1 reply
4 views

Forms 8889 and 8995 are available according to TurboTax availability tables, but shows Ready Soon when running Smart Check. Tried updating, but no difference.

TurboTax Home & Biz Windows

linaj20201

Level 14

Have you run the updates in the program? Please do the following:

If you are using the TurboTax CD/Download software program, open the program, from the top, under Online, select Check for Updates.

brlr2000Author

Level 2

I've already tried updating numerous times. However, I continue to receive the message that everything is up to date. Any other ideas?

CassLO

Level 11

You can try deleting and reinstalling the software. If that doesn't work, for assistance with this, you can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: Contact Us
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.