form 8863 Educational Credits

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number  (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

The people worksheet does not have an affect on the Lifetime Learning Credit.  As you stated, this is a new worksheet.  If you are not getting a credit, are you sure you qualify.  A graduate student would generally not be eligible for the American Opportunity Tax Credit, but they could be for the Lifetime Learning Credit.  However, this credit is limited by your tax liability.  So, if you have $0 in tax liability, you would not be able to claim this credit and would not see the credit on form 8863. 

The personal info worksheet, student info, form 8863 and schedule 3 are all working fine which is what is important.  Please check your return for these forms to see if you have numbers on these forms. If you are getting an error when you go to the review section, please go back through the dependent section for that student and double check your answers.  Also, go back through the 1098-T section.  This should resolve any errors that are showing up.  

If the above does not resolve your issues, please send the diagnostic as per instructions above so I can take a deeper look at your return.