Forgot password. Used Email recovery. Input 6 digit code. Asks for password?!

Forum|Forum|7 years ago
June 4, 2019
3 replies
23 views

Pretty much all there in the title. I forgot my password. I chose to send a code to my email, I received the email, and input the code. Then it asks me for... my password. The one that I forgot.

Password recovery has one job: recovering a password. It's a bit of a catch-22 to ask for my password to be allowed to get my password.

KatrinaLO

Level 14

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

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theonlyvoranAuthor

Level 2

This doesn't work, and is even less close to working than what I tried first. When I choose the 'forgot my password' option, at least I can see the option for an email code, even though that option does not work. With the linked recovery page, I don't even have that option; sure, it sends an email, but that email links me to the same exact recovery page as the 'forgot my password' option, but WITHOUT the option to send a code to my email.