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TurboTax does not get any information about refund status. You must check the status yourself using the IRS refund tracking web site: https://www.irs.gov/refunds
The name you use for taxes is the name on file with Social Security. Did you change your name with them and get a new Social Security Card? If you did, I would check with them on what happened.
Where's my refund just says still processing. I called and they told me it my married name so they r holding my returns till it fixed. I changed my name with social security and DMV 12 years ago. I do have my ID and social security card with my maiden name. It's all changed.
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