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File section, email is valid, code(s) never received. Verified email is working and checked junk and deleted folders, also not there. How do I get a code so I can file?

 
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3 Replies
ReginaM
Expert Alumni

File section, email is valid, code(s) never received. Verified email is working and checked junk and deleted folders, also not there. How do I get a code so I can file?

Make sure that TurboTax is reflecting your correct email address by scrolling down on the left hand side of your screen until you see Intuit Account.  You can change it here by selecting Edit next to your email address.

 

If your email address is correct, check your spam.

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2taxjean
Returning Member

File section, email is valid, code(s) never received. Verified email is working and checked junk and deleted folders, also not there. How do I get a code so I can file?

Received code. Continue unable to file. Why?  Please help!

JeanneLO
Expert Alumni

File section, email is valid, code(s) never received. Verified email is working and checked junk and deleted folders, also not there. How do I get a code so I can file?

Please see this TurboTax FAQ for more information if you are having trouble with your verification code: https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

Under: My code isn't working

  1. Select Resend verification code to request another code.
  2. Make sure you leave the TurboTax window open as closing it will invalidate the code.
    • Open another tab or window or use a different browser to check your email for the code.
    • If you're using a mobile device, it's okay to open your email app or another tab in your browser. Just keep TurboTax open in the background and return when you've got your code.
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