Fees

Forum|Forum|5 months ago
January 24, 2026
1 reply
4 views

I always file for free. I declined upgrade several times and was charged &163. I want it back 🔙. I live on SSI. I am a senior citizen.

xmasbaby0

Level 15

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

xmasbaby0

Level 15

Do you mean your only income is Social Security? Social Security benefits and "SSI" are not the same thing. We need clarity when you are entering information about a tax return.

WHAT IS THE DIFFERENCE BETWEEN SOCIAL SECURITY BENEFITS AND SSI?

https://www.ssa.gov/ssi/text-over-ussi.htm

If Social Security benefits were your only income you are not even required to file a tax return unless you had tax withheld from it, or if you have a 1095A for marketplace health insurance.

Or did you have other income in addition to the SS? Entering certain other income or information into the program may have triggered an upgrade to a paid version of the software.