Skip to main content
Level 2
February 8, 2025
Question

Federal Information Worksheet

  • February 8, 2025
  • 2 replies
  • 26 views

Completed forms but check feature giving me an error message.  On Federal Infomation Worksheet Part II, it shows my US address.  For foreign address below, box was checked.  I unchecked.  Only have US address.  Even though unchecked box is yellow.  Foreign Country line still shows Other Country, and I can't delete.  Won't let me file till this is cleared.  Don't know how to clear this reference. 

    2 replies

    LindaS5247
    Level 14
    February 9, 2025

    To clear this error message, you can try going back through your "Personal  Information" screens to make sure your address was entered correctly.

     

    On the screen that says, "Where Do You Receive Mail?" make sure "US Address" is selected.   (See screenshot below for additional guidance)

     

    You could also try logging out of the program, and clearing your cache and cookies.  

     

    Please click here for instructions on how to clear your cache. 

     

    Please click here for instructions on clearing your cookies.

     

    You may also try using another browser.

     

    If you have additional information or questions regarding this, please return to Community and we would be glad to help.

     

     

     

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    jsiegerAuthor
    Level 2
    February 11, 2025

    Unfortunately, it did not.  Downloaded software and am preparing taxes on desktop.  

    Checked personal information sheets, and they are correct.

     

    Ended up printing out and mailing in hard copy.

     

    Thanks for your help.

     

    Jim Sieger