Fed Info Worksheet -- Part V Direct Deposit or Direct Debit -- ERROR!!!

[Len_Jacobson]

I want to use Direct Debit to pay income tax due, but when I check "Yes" on the line "Do you want to elect direct debit of federal balance due (Electronic filing only)?", it says that's an error.  I do intend to file electronically.

How can I correct this?

Thank you for your help!!

[an-3]

MySituation has not been taken care of but I paid the amount to have my taxes done please re-check my account

[CassLO]

Please try clearing your cache and cookies. Then reboot and log back in. Do not use the Edge browser.

If that did not fix the problem, please contact customer service, start by clicking on Contact Us.  Answering the questions will help to ensure that your call is properly routed.

[Len_Jacobson]

I am using the TurboTax software, not the TurboTax website.

I solved the problem by ignoring the error.  When I clicked on electronically filing my taxes, I found that it then asked me to insert the routing number and account number for the account from which I wanted to pay our tax due.  This was the very same information that I had already put into my TurboTax file and that caused the error.  For whatever reason, entering the routing number and account number for my checking account during the electronic filing process was all that TurboTax wanted from me.  It went through fine and thereafter, the Info sheet no longer showed an error.