Failed Vailidation

32 replies
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I am using TurboTax Desktop 2024 Deluxe. I am trying to file and I am getting a Failed Validation message and a suggestion to check for online updates. My software is up to date - help!!

BrittanyS

Alumni - Intuit

You may need to manually update your software. Here is the link to manually update your software:

2024 Individual TurboTax Update

Make sure you have closed TurboTax and all other programs while you run the update.

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eknoll44Author

Level 2

Hi - the manual update did not work.

The issues seems that some NY forms are not yet updated.

Kahzria

Level 2

I am having the same exact issue. Manual updates were also not helpful.
It's pretty frustrating that there isn't an ETA on when we'll be able to transmit or update to whatever file the program thinks is necessary to file. I'm usually done with my taxes by February.

KSODEN

Level 2

Exact same issue here, no updates available. I always file this time of year. Cannot understand the issue.

Peter8002

Level 2

I'm having the same issue, but with OK state. I was having the error when attempting to file both Federal and State. I read online and found that removing State would allow Federal to be filed. Have tried updating everything. Attempting to download the 331 MB manual update, but it is estimating 2 days to download. I tried calling tech support, but they were not helpful at all. The tech thought it would be a good idea to fill out the state forms and mail them in ourselves. I asked him why we bothered paying for Turbotax at that point.

MightyBroccoli

Level 2

I am using Mac OS and still have this issue. How should I fix it?

tan49erfan

Level 2

I am also the same issues. Never had the 'failed validation' problem efiling both federal and state around the same time (always file my taxes President's weekend). I'm using TurboTax Deluxe online version (same one as always) for 2024. My software is updated. I ran the online updates several times. I cleared my cache, cookies and browsing history several time. Rebooted. Nothing worked. And yes, I already paid for efiling state return fee (CA) as well. Can TurboTax expert assist - other than with recommendation to manually update of software that didn't work either?

tan49erfan

Level 2

An update on this - the patch worked only on efiling Federal forms. Still not able to efile State forms (CA) which I already paid for.

user17727255969

Level 2

If this problem persists for you, try to e-file your Federal return first without your state. You should now be able to transmit. But it may still get rejected the first time (in my case I was rejected for 1095-A). When I re-open TurboTax to fix the problem, it triggered an update for me. After that all was good. I was able to e-file both Federal and state. Hope this helps.

tan49erfan

Level 2

Thank you for your response. I stopped retrying for an hour, closed Turbo Tax after I e-filed Federal forms. I opened Turbo Tax after the hour, it prompted me to update my 2024 software for CA returns. CA returns were e-filed successfully afterward.

paligas

Level 2

I'm currently on a call with support about this, and she has no idea how to fix it. This is the last time I'll be using TurboTax software. You have a year to prepare your software for tax season and you're unable to push out automatic software updates? Embarrassing. See y'all on HR Block next year.