Failed to e-file because an update is needed

Forum|Forum|3 months ago
March 24, 2026
1 reply
52 views

I tried to e-file but it won't let me because it says I need to update the software (Desktop Deluxe version purchased from Sam's Club). I cannot find the 'online' menu that it mentions anywhere in the software. When I quit the software to go back and try again, I cannot find my return. Please help!

VolvoGirl

Level 15

Are you on Windows or Mac? On Windows Online is in the black bar that has

File Edit View Tools Online Help. Here’s a screenshot from 2024

larseepAuthor

Level 2

I am on a Mac.

VolvoGirl

Level 15

On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.

OR With your desktop program open, go up to the very top left corner of your Mac screen. Next to the little apple---click on TurboTax and then choose "Check for Updates" from the drop down menu. Here's an old screen shot, should be in the same place or similar.