Extra State Download Purchase 2021

Forum|Forum|5 years ago
January 9, 2021
1 reply
19 views

2021 I downloaded my "free" first state successfully.

When I go to purchase my 2nd State I get a pop up box for Billing Info that is too large, and I cannot see continue or other such button.

On the main Turbo Tax I reduced my View to 80% and that did not seem to help.

Best answer by JeanneLO

@BigTegan

Please check your settings on your monitor, it may be set to more than 100%. This setting is different than the view setting on your computer.

Depending on what operating system you are using it may take different steps. If you are on Windows 8 or 10:

Right click on a blank area of your desktop screen.
Click on display settings.
Here you can check and see what the setting is set to.

JeanneLOAnswer

Level 14

@BigTegan

Please check your settings on your monitor, it may be set to more than 100%. This setting is different than the view setting on your computer.

Depending on what operating system you are using it may take different steps. If you are on Windows 8 or 10:

Right click on a blank area of your desktop screen.
Click on display settings.
Here you can check and see what the setting is set to.

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BigTeganAuthor

Level 3

On windows computer the amount of display zoom (> 100% ) in the settings of WINDOWS can cause the Turbo Tax pop up boxes to show only partially and therefore not be usable. If you shrink screen size = 100% or less the pop up boxes then display fully .