"Expert" cancelled without cause! Full Service

[lefel]

I am extremely upset. I did load all of the documents into the system, even the documents that the “expert” requested on the same day we spoke. He wanted to file an extension because he claimed he did not receive all my documents, when in fact there are no other documents required. I do not have self-employment income and did not receive a tuition government form, so unable to file those documents. Everything else has been submitted, now I have to wait on hold for another hour to be rematched. This seems unacceptable and I would like this matter resolved right away. An entire day has now been lost with the last “expert.”

And now, when I go to set up another expert call, I am told it will not be until 10pm my time begore someone is available. Please help!

[SharonD007]

We can't help you get to an expert in this forum. 

you can contact TurboTax by following the instructions in the TurboTax article What's the TurboTax phone number? To discuss further with a representative.