Skip to main content
TurboTax
Community
TurboTax
TurboTax
gloralbovsky
Level 1
Apr 18, 2023 10:46 PM UTC
Question

Error: Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

I’m unable to reach anyone.

3 replies

CassLO
CassLO
Level 11
Apr 19, 2023 2:58 AM UTC

If you are receiving an error when attempting to pay your TurboTax fees, please confirm the card is an accepted payment method (VISA, MasterCard, American Express, or Discover) and that your contact information on file is accurate. 

For more information, please see the TurboTax FAQ below:

What forms of payment does TurboTax Online accept?

 

You may also try closing out of TurboTax and clear your cache and delete cookies. Then sign back into your TurboTax account. If that does not work, try a different browser. 

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
Paraone
Level 2
Apr 19, 2023 3:41 AM UTC

I need to change my email and cannof find any way to do that.  I am stuck and cannot finish my taxes.

BrittanyS
Alumni - Intuit
Apr 19, 2023 5:52 PM UTC

Follow these steps to update your email address:

  1. Sign in to your Intuit account
  2. Select Sign in & security
  3. Select Email address
  4. Enter your new email address, confirm it and select Save

@Paraone 

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
TurboTax flag icon

Unlock tailored help options in your account

Create an account
TurboTax Expert Assist
TurboTax Expert

Get answers to all your tax questions

Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

Explore your options
Terms & ConditionsAccessibility statement
Sitemap
Intuit
TurboTax Credit Karma QuickBooks MailChimp

©1997-2026 Intuit, Inc. All rights reserved.
Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

Security Certification of the TurboTax Online application has been performed by C-Level Security.

By accessing and using this page you agree to the Terms of Use.

About Cookies Manage cookies

TRUSTe nResult Certified e-File C-Level Security Certification
Intuit
TurboTax Credit Karma QuickBooks MailChimp

© 2026 Intuit Canada ULC or its affiliated companies. All rights reserved. Intuit, QuickBooks, QB, TurboTax and ProFile are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

Copyright © Intuit Canada ULC, 2026. All rights reserved.

About Cookies Manage cookies

Intuit
TurboTax Credit Karma QuickBooks MailChimp

© 2026, Entreprises Intuit Canada ULC ou ses sociétés affiliées. Tous droits réservés. Intuit, QuickBooks, QB, TurboImpôt et ProFile sont des marques déposées d’Intuit Inc. Les modalités, prix, fonctions et options de service et de soutien peuvent changer sans préavis.

© 2026, Entreprises Intuit Canada ULC. Tous droits réservés.

À propos des témoins Gérer les témoins