Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

17 replies
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"Oops! It appears there was a drop in our connection.

Sorry about this! Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

Tried deleting cookies and flushing cache

TurboTax Online

DaraLO

Level 12

Try using a different internet browser to see if this resolves the issue.

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leoip5

Level 2

It doesn't matter what browser or phone I use the connection is still dropped, cannot log in.

Mikerod101

Level 2

im having the same issue.

arip

Level 4

I’m having the same issue. Can anyone tell me what they did to fix? Other browsers repeat the same issue.

MichelleLO

Level 15

@arip Please reach out to TurboTax Customer Support for assistance with troubleshooting the issue you are experiencing.

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arip

Level 4

@MichelleLO they aren't able to help. please have a senior technical support person contact me. this is clearly on the TT back end. your product doesn't work.

bradbertchie

Level 2

I have the same issue. All was working just fine until I went to import my brokerage statements.

Much like everyone else - I followed the suggestions of clearing cookies, cache, different browser, standing on my head facing east, etc.

Clearly this is a problem with the web version of the software and if not resolved in a timely manner, I'll be leaving TT for good and using different tax prep.

@Intuit, @TurboTax - please post meaningful resolution or just tell us to go elsewhere.

arrvialaska

Level 2

It doesn't matter what browser or phone I use the connection is still dropped, cannot log in.
can i use different software for robinhood . will tax act work
iam exhausted since morning same damm message

Krussell1221

Level 2

Same here. I was on with support for an hour and they couldn’t help me. This was after trying to important my statement from Robinhood. Every time I try to click on any button on multiple

browers, phones, WiFi’s, iPad, I get the SAME message. It’s something with pulling in the statements. Why am I paying for premier if I am running into issues. “Ready to be impressed?”.. not impressive .. and the customer service is awful.

Randybeach

Level 2

Yes I have been having the same problem and the turbotax support is so bad and unhelpful. Obviously it's not my internet connection. Can we sue if they don't get it fixed? Seems like a huge problem they are overlooking for a lot of customers.