Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
bajenkins
New Member

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

Login screen jumps to blue interstitial, then goes to error page.  

"Oops! It appears there was a drop in our connection.

Sorry about this! Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."


Tried deleting cookies and flushing cache

17 Replies
DaraLO
Intuit Alumni

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

Try using a different internet browser to see if this resolves the issue.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
leoip5
Level 1

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

  • It doesn't matter what browser or phone I use the connection is still dropped, cannot log in.
Mikerod101
New Member

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

im having the same issue.

JeanneLO
Intuit Alumni

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

If you have cleared your cache and cookies and used a different browser and the mobile app and you continue to get this message please see this TurboTax FAQ for more assistance on how to use a CD/Download version of TurboTax:

 

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-oops-something-went-...

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
leoip5
Level 1

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

Try using a wifi connection, that's what worked for me. Course I had to walk down the street, 17° and snowing. Would have been easier to do it with paper and pen and mail it in.

arip
Level 3

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

I’m having the same issue. Can anyone tell me what they did to fix? Other browsers repeat the same issue. 

MichelleLO
Intuit Alumni

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

@arip  Please reach out to TurboTax Customer Support for assistance with troubleshooting the issue you are experiencing.

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
arip
Level 3

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

@MichelleLO they aren't able to help. please have a senior technical support person contact me. this is clearly on the TT back end.  your product doesn't work. 

jacob26
Level 2

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

I'm also having this issue. I was almost done filing as well. It's disheartening and makes me want to go somewhere else to do them if I'm going to have to start over anyway.

Cass0317
Intuit Alumni

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

@jacob26 Please see the Turbo Tax FAQ's below for assistance with why the connection may be dropping:

If you continue to have this issue please reach out to our TurboTax Customer Service:

What is the TurboTax phone number?

jacob26
Level 2

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

You guys seriously need to look at the above comments before sending a "generic" reply. No the internet connection is not the issue.

CarissaM
Intuit Alumni

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

@jacob26 Unfortunately we are unable to see your exact screen. If you have been unable to resolve the issue using the guides above, it would be best to contact customer service by phone. 

 

You can contact customer service by clicking here

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
bradbertchie
Level 1

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

I have the same issue.  All was working just fine until I went to import my brokerage statements.

 

Much like everyone else - I followed the suggestions of clearing cookies, cache, different browser, standing on my head facing east, etc.

 

Clearly this is a problem with the web version of the software and if not resolved in a timely manner, I'll be leaving TT for good and using different tax prep.

 

@Intuit, @TurboTax - please post meaningful resolution or just tell us to go elsewhere.

arrvialaska
Level 1

Error:"Oops! It appears there was a drop in our connection." "Sometimes the connection between your browser and our server can be dropped as it traverses the Internet."

  • It doesn't matter what browser or phone I use the connection is still dropped, cannot log in.
  • can i use different software for robinhood . will tax act work 
  • iam exhausted since morning same damm message 
Dynamic AdsDynamic Ads
Privacy Settings
v