Error message

[jennietn]

Payment error  Whoops! We hit a snag loading your data. Please try again.

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  

[jennietn]

Good morning, 

I have done this a few times and even switched browsers

[JohnW152]

This issue sometimes arises when an invalid entry has been entered in certain areas of the program. 

Please provide more information about 

• Where you were in the TurboTax program when this message appeared, and
• What entries you had previously made in that area of the program

Also, see the TurboTax Help article Why am I stuck in a loop in the File section of my return?, if relevant.  This may provide a fix for your issue.