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3 replies

CatinaT1
CatinaT1
Alumni - Intuit
Jan 30, 2024 3:23 PM UTC

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
jennietnAuthor
Level 2
Jan 30, 2024 3:39 PM UTC

Good morning, 

 

I have done this a few times and even switched browsers

JohnW152
Alumni - Intuit
Jan 30, 2024 4:29 PM UTC

This issue sometimes arises when an invalid entry has been entered in certain areas of the program. 

 

Please provide more information about 

  • Where you were in the TurboTax program when this message appeared, and
  • What entries you had previously made in that area of the program

 

Also, see the TurboTax Help article Why am I stuck in a loop in the File section of my return?, if relevant.  This may provide a fix for your issue.

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