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Level 2
January 29, 2024
Question

Error message

  • January 29, 2024
  • 3 replies
  • 20 views
Payment error  Whoops! We hit a snag loading your data. Please try again.

3 replies

CatinaT1
Level 15
January 30, 2024

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  

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jennietnAuthor
Level 2
January 30, 2024

Good morning, 

 

I have done this a few times and even switched browsers

Alumni - Intuit
January 30, 2024

This issue sometimes arises when an invalid entry has been entered in certain areas of the program. 

 

Please provide more information about 

  • Where you were in the TurboTax program when this message appeared, and
  • What entries you had previously made in that area of the program

 

Also, see the TurboTax Help article Why am I stuck in a loop in the File section of my return?, if relevant.  This may provide a fix for your issue.