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ahmarco
New Member

Error message when downloading Visual C++

I clicked on downloaded .exe file. It started but stopped saying I needed Microsoft Visual C++ with an install button. I clicked on it but it said the install of MS Visual C ++ failed. Got the following message. 

 

"The files for installation requirement Microsoft Visual C++ 2022 Redistributable Package could not be found. The installation will now stop. This is probably due to a failed or canceled download"

 

Anyone can provide guidance here? 

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7 Replies

Error message when downloading Visual C++

Same issue, can't install Turbo Tax 2024 on a Windows 11 laptop due to this error.  Not sure why products are still requiring C++ installers.  Will cancel my subscription and get my money back.

ahmarco
New Member

Error message when downloading Visual C++

The company didn't help at all, but I was able to figure it out. 

 

I just downloaded this file https://aka.ms/vs/17/release/vc_redist.x64.exe

Then turbotax was able to download. 

 

 

Error message when downloading Visual C++

I downloaded that as well but will not install.  Tried multiple machines but nothing seems to work.

Error message when downloading Visual C++

It seems you need to download and install the proper version of the Visuall C++ Package.  Not all links bring you to the proper download page.

 

VC_redist.x64.exe  (Version 14.42.34433)  after installing this version TurboTax 2024 will install properly.

MarilynG1
Employee Tax Expert

Error message when downloading Visual C++

Try downloading with this link for Microsoft Visual C and C++.

 

If you have Windows 11, you may also need to switch from S mode.  Here's How to Switch Out of 'S' Mode for Windows 11.

 

@dlegriswold 

 

 

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Error message when downloading Visual C++

I have VC++ of correct version installed but turbo tax 24 still isn't happy with it as it complains that installation failed

 

MarilynG1
Employee Tax Expert

Error message when downloading Visual C++

Here's some other things you can try for Troubleshooting TurboTax Desktop Issues.

 

If you can't resolve this, you can Contact TurboTax Support.

 

@mikerrichar 

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