Error message? {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=121"}

4 replies
59 views

How to correct this error message? Trying to print out forms to mail.

TurboTax PLUS Online

HeatherPLOAnswer

Level 14

Try this since the error mentions cookies:

Close completely out of the browser then go back in.

Also, clear the cache/cookies in your browser as well. See below links for assistance on how to do this:

https://ttlc.intuit.com/questions/1900966

https://ttlc.intuit.com/questions/1901488

You may want to try another browser as well.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

HeatherPLOAnswer

Level 14

Try this since the error mentions cookies:

Close completely out of the browser then go back in.

Also, clear the cache/cookies in your browser as well. See below links for assistance on how to do this:

https://ttlc.intuit.com/questions/1900966

https://ttlc.intuit.com/questions/1901488

You may want to try another browser as well.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

ddriver4006

Level 2

I closed out. I cleared out my cookies. This problem pops up on two other computers. It keeps p[rinting the original and not the corrected versions

JotikaT2

Alumni - Expert

Can you clarify your issue?

Are you having the same issue as the original poster? This thread is over a year old so if you could provide a bit more information on what error you have and what you are trying to do, we will be able to assist you specifically as it applies to your issue.

Thank you!

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Phunter222

Level 2

Hi
I'm experiencing same issue. I am trying to print my tax forms which I recently Amended. Each time I download documents this error occurs. I have clear my cached and cookies in addition to trying it on 4 different computers on various of days. Please advise what to do believe it's an issue with TurboTax since multiple users are getting the same error?