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MB31564
Returning Member

Entering Bank Routing Number and Account Number

I am trying to submit return and am trying to enter my Bank Routing Number and Account Number.  The routing number is fine, but it will not let me enter more than 4 characters (#'s) for my account number.

 

Why?

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2 Replies
LindaS5247
Expert Alumni

Entering Bank Routing Number and Account Number

Go out of program and back in and try again. Also, clear your cache and cookies.  Make sure all your updates have run.

 

How to clear your cookies

 

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

How to clear your cache

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.


 

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MB31564
Returning Member

Entering Bank Routing Number and Account Number

That did not fix the issue.

 

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