Endless loop when entering information about a dependent.

Forum|Forum|7 years ago
June 3, 2019
7 replies
7 views

I am just beginning and going through the process of updating information about my daughters to see if they qualify as dependents. First it asks if she was married as of December 31, 2017. I click "No" and press "Continue". Then it asks if she was a full-time student and I click "No" and press "Continue". Then it asks (again) if she was married as of December 31, 2017. I click "No" and press "Continue". Then it asks if she was a full-time student and I click "No" and press "Continue".

TurboTax Premier Windows

Critter

Level 15

Try running a program update then rebooting your computer ... see if that shakes it up.

Arunkumar

Level 6

@dj3183 are you still facing the issue? i quickly checked and it doesn't get into the loop. Post the second question, it takes the user to a screen related to custody agreement.

dj3183Author

Level 2

Yes. I uninstalled TurboTax and reinstalled it. Still loops between those two questions. Does Intuit Have a support line to call where they can actually see what I’m doing??

dgpawl66

Level 2

I'm having the exact same issue. Hope it gets fixed in a future update.

jackierose_2000

Level 2

Same problem here. No support available on weekend. Frustrating.

Critter

Level 15

We have been discussing this in this post ... see if anything helps you ...

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4148638-bug-software-won-t-advance-past-full-time-student-question">https://ttlc.intuit.com/questions/4148638-bug-software-won-t-advance-past-full-time-student-question</a>

robinwaiz

Level 2

Software issue Intuit needs to fix. Everyone should blow this up on facebook. need to get intuit's attention. They need to fix their defective software