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dj3183
New Member

Endless loop when entering information about a dependent.

I am just beginning and going through the process of updating information about my daughters to see if they qualify as dependents. First it asks if she was married as of December 31, 2017. I click "No" and press "Continue". Then it asks if she was a full-time student and I click "No" and press "Continue". Then it asks (again) if she was married as of December 31, 2017. I click "No" and press "Continue". Then it asks if she was a full-time student and I click "No" and press "Continue".

8 Replies
Critter
Level 15

Endless loop when entering information about a dependent.

Try running a program update then rebooting your computer ... see if that shakes it up.
Arunkumar
New Member

Endless loop when entering information about a dependent.

@dj3183 are you still facing the issue? i quickly checked and it doesn't get into the loop. Post the second question, it takes the user to a screen related to custody agreement.
dj3183
New Member

Endless loop when entering information about a dependent.

Yes. I uninstalled TurboTax and reinstalled it. Still loops between those two questions. Does Intuit Have a support line  to call where they can actually see what I’m doing??
dgpawl66
New Member

Endless loop when entering information about a dependent.

I'm having the exact same issue. Hope it gets fixed in a future update.
jackierose_2000
New Member

Endless loop when entering information about a dependent.

Same problem here.  No support available on weekend.  Frustrating.
Critter
Level 15

Endless loop when entering information about a dependent.

We have been discussing this in this post ... see if anything helps you ...

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4148638-bug-software-won-t-advance-past-full-time-student-question...>
robinwaiz
New Member

Endless loop when entering information about a dependent.

Software issue  Intuit needs to fix.  Everyone should blow this up on facebook.  need to get intuit's attention. They need to fix their defective software

dj3183
New Member

Endless loop when entering information about a dependent.

Can’t believe they 1.) haven’t figured this out and 2.) don’t have a support number to call and explain the problem. This is NOT customer service!
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