Efiling Rejected

[jrs1271]

Both my federal and state returns were e-filed and were rejected. I use the CD download version. The explanation was my AGI did not match what the IRS shows. The problem is I did not e-file my 2018 return. On two occasions TurboTax Support told me to delete the AGI amount printed in box and enter "0" in its place. I did as instructed and re-filed my returns but again received a  message saying they both were rejected. I know I can print but that's not what I want to do. 

[GiseleD]

Are you saying that you did not file your 2018 return at all? If that's the case and entering "0" doesn't work, then you unfortunately need to paper file. 

However, if you did file your 2018 return, there are a few places you can get your 2018 AGI:

• If you filed your 2018 taxes with TurboTax, sign in and go down to Your tax returns & documents. Select View adjusted gross income (AGI).
• If you didn’t file your taxes with TurboTax in 2018, the best place to get last year's AGI is from the 1040 form you filed with the IRS. Look on page 2, line 7. If you filed a 1040NR, it'll be on line 35.
• If you're having trouble locating your 2018 return, the second-best place to get your AGI is from the IRS. You can order a free transcript of your return at the IRS Get Transcript site or you can purchase a full copy of your 2018 return. Both versions will include your AGI.