TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 1

Question

Efile rejected

Forum|Forum|4 years ago
April 15, 2022
1 reply
2 views

Rejected because AGI did not match. Checked and TurboTax had rounded up, IRS rounded down. Corrected in TurboTax.

Re-Filed multiple times. Same error message. The number is correct. It matches IRS record exactly.

Rejected every time for same reason.

TurboTax Home & Biz Windows

Level 4

Did you efile last year or did you mail in your 2020 return? Due to the huge backlog of mail-in returns, most 2020 returns were not processed by the IRS until early 2022. Read somewhere that if your 2020 return was not processed before the end of December 2021, you will need to submit a zero balance for the AGI when efiling your 2021 return.

Level 2

My e-file returns were rejected several times but the AGI was correct from my 2021 form 1040. I tried entering 0 in the AGI box and resubmitted the returns and it is still getting rejected. Any suggestions?

Level 10

Please see this Help Article for information regarding entering the correct AGI but still getting an e-file rejection.

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.