2169819
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

efile rejected -- can't figure out how to fix the error

I have used TurboTax for years, efiling since the year we were able to do that and I haven't had a single problem until now.

 

My husband died in 2020 and when I imported TTax from last year I left him as the primary tax payer.  I checked the box that he had died and everything went well until I efiled and received an error IND-031-04 and my efiling was rejected.  This error can mean that the AGI does not match last year ( IT DOES ) or there is a problem identifying the primary taxpayer.  Turbotax knew that my husband could not be the "signer", it had to be me.  So my pin from last year was used along with my date of birth.   I'm pretty sure that this is the error.

 

Am I right?  How do I get around this?  If someone could give me an easy work-around I would be so grateful. 

 

Thanks for any help.  

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
DaveF1006
Expert Alumni

efile rejected -- can't figure out how to fix the error

I would suggest listing yourself first and then your husband second. You can only be the authorized signer this year and not your husband.  Try listing yourself as the primary.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

efile rejected -- can't figure out how to fix the error

TurboTax usually does this when there is a decedent.

Try another tax software provider.

OR
The simplest solution is to print sign and mail your return at the Post Office.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question