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E*TRADE from Morgan Stanley login issues

I cannot connect to E*TRADE from Morgan Stanley. This is the only E*TRADE institution listed in the Mac desktop Home & Business version. I can copy-n-paste my credentials into a web browser without issue, but when I copy-n-paste into TurboTax, I get the message: 

 

This import was unsuccessful.

Your credentials are incorrect. Please try again.

 

I reproduced the same issue four times. I checked these forums and saw many problems with E*TRADE logins in years past, but nothing was posted in 2024. Either it has yet to be reported, or it is a transient issue.

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1 Reply
CatinaT1
Employee Tax Expert

E*TRADE from Morgan Stanley login issues

See the following TurboTax Help articles for potential fixes:

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