E*TRADE from Morgan Stanley login issues

[jimcrack68]

I cannot connect to E*TRADE from Morgan Stanley. This is the only E*TRADE institution listed in the Mac desktop Home & Business version. I can copy-n-paste my credentials into a web browser without issue, but when I copy-n-paste into TurboTax, I get the message: 

This import was unsuccessful.

Your credentials are incorrect. Please try again.

I reproduced the same issue four times. I checked these forums and saw many problems with E*TRADE logins in years past, but nothing was posted in 2024. Either it has yet to be reported, or it is a transient issue.

[CatinaT1]

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?