E Filing

Forum|Forum|6 years ago
March 10, 2020
1 reply
8 views

I'm trying to E File my return and hit Transmit Return. A box comes up saying to update my product. I go to the online menu and update my product and it tells me my product is up to date. I then hit transmit return again and the same box comes up. I am stuck in this loop. What should I do?

Technical Help

GiseleD

Level 14

You may want to log out, clear your cookies and cache, and then log back in.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

jpgoungo

Level 2

These instructions seem helpful if I were using the web-based version of the software. However, what if I am using the downloaded desktop version of the software?