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Level 2
April 5, 2024
Question

E Filing option not offered

  • April 5, 2024
  • 2 replies
  • 13 views

Completed my return. However I was not given the option to efile nor was there any warning that I could not efile.

Plus when I went to print the return to mail, the program did not print the forms needed for mailing.

I did update TT before starting the most recent viewing of the program.

What am I missing?

    2 replies

    CatinaT1
    Level 15
    April 5, 2024

    Why do you think you can not efile? What are you seeing?

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    Level 2
    April 5, 2024

    Called customer service. After trying everything for an hour, we uninstalled Turbo Tax Deluxe then reinstalled it. After which the e-file option appeared. All save files appeared and I was able to e-file.