E Filing option not offered

[jwjjpearson]

Completed my return. However I was not given the option to efile nor was there any warning that I could not efile.

Plus when I went to print the return to mail, the program did not print the forms needed for mailing.

I did update TT before starting the most recent viewing of the program.

What am I missing?

[CatinaT1]

Why do you think you can not efile? What are you seeing?

[jwjjpearson]

Called customer service. After trying everything for an hour, we uninstalled Turbo Tax Deluxe then reinstalled it. After which the e-file option appeared. All save files appeared and I was able to e-file.