E-file limit

[Citrine1977]

I have 6 children.  I bought Turbo Tax.  They each E-filed their own taxes using Turbo Tax on 2 of my computers  Now, I am trying to file my taxes and it says I have reached my E-file limit.  I bought a SECOND license code.  I uninstalled Turbo Tax and re-installed.  It still says E-file limit reached.  I BOUGHT THE PROGRAM A SECOND TIME.  Please help.  It never prompted me for my license code when I downloaded it for the NEW license code.  What do I need to do to get Turbo Tax to accept my second license code I bought so I can E-file MY Return?

[xmasbaby0]

Buying a second software program was a waste of your money.  You cannot exceed the IRS limit of five federal e-files by purchasing and downloading another copy of the software.  Sorry....you e-filed all the kids' returns and now yours will have to be filed by mail.   

Seek a refund for the second program that you will not be able to use.

To request a refund from TT ;  https://support.turbotax.intuit.com/forms/refund-request.jsp

[DoninGA]

The e-file limit of 5 using personal tax preparation software is set by the IRS.  Purchasing another TurboTax program will not give you another 5 e-files.  The limit is based on your email address and the IP Address.

You should request a refund for the second TurboTax program you purchased.

[VolvoGirl]

They were able to efile all 6 returns?  Should have only let them efile 5.  

[Citrine1977]

The software was downloaded on more than 1 computer.  5 were NOT done from my home, therefore would NOT be the same IP address.

[Citrine1977]

My son purchased the 2nd Turbo Tax license code and it is under his email and intuit account.  Why will it Not allow another E-file, when 5 have NOT been done from this computer?  He and I were just trying to file our taxes.  Only 2 have been done from this computer?

[LindaS5247]

Please click here for help in contacting Turbo Tax Support.  They may be able to assist you with this issue.

[JonZ1]

Were ever able to e-file...??

I would think with new purchased copy of TurboTax and create NEW turbotax account login info with son's email info it would work...

I have same issues with exceeded e-files with son's using my TurboTax License Code but with their email addresses which is strange that it worked...

So, i have another email address that i created new TurboTax signin account...

Tried using old code... said this code already used...

So i was think buying new TurboTax software i.e License code and use new account info... because how would it have any association to previous software 

But, seeing your message I have my concerns about new software purchase not working

Maybe I will just contact TurboTax support

[Citrine1977]

I could not get a new license code to work for a tax return I had already started on the old license code.

 I put my 2nd license code on a totally different computer, restarted the tax return from scratch, and was able to e file.

I was not willing to start another tax return on the same computer, with a new license code, and it not allow me to efile… even though I had only efiled 2 tax returns on it.

sorry i dont have a better answer.

Extremely frustrating 

[Leuqar19]

You will have to use another computer to be able to use another purchased set of 5 licenses. It helps if you have PC and Mac. It will work either way as long as you use it on another computer!

[mickeydude]

Hello @xmasbaby0 

I am getting this error even though I e-filed only 2 Federal returns. What should be my next steps?

Does this limit apply to state returns & business returns as well? I bought a different product (TT Business), using which I e-filed my S-Corp's Federal & State. And using my TT Home & Business Software, I e-filed tax returns for myself and my kid ( 2 Federal e-filings, and 1 State e-file, my kid doesn't have to file State). I am assuming TT is counting all of these towards e-file limits.

Appreciate any guidance on how to overcome this error.

Thanks

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service