e-file error message even after file was accepted

Forum|Forum|2 years ago
March 19, 2024
11 replies
29 views

Hi - I submitted my taxes for e-filing and immediately got an error message "Oops - an issue occurred. Please check back shortly." Within about 30 minutes, the status was updated from pending to accepted and I received an email from TurboTax telling me that my return was accepted by the IRS. And yet the error message persists.

How can I find out what issue occurred and what, if anything, needs to be done to resolve it?

TurboTax Premier Online

ee-ea

Alumni - Champ

Check out https://www.irs.gov/wheres-my-refund

JamesG1

Level 15

You should check the IRS Where's My Refund here.

"Accepted" means your tax return was received and has passed initial inspection, such as correct Social Security number and correctly claimed dependents. It does not mean a refund has been approved.

This is the screen I got after I filed. Status says,

"Oops-an issue occurred. Please check back shortly."

Status:

Submitted: 04/15/24
Step 2, completed: Pending
Accepted: not complete

I'm assuming I filed on time, I hope!

henry8593

Level 2

Same here! When I go to the IRS "Where's My Refund" page it says "The information you entered doesn't match our records" so I don't think they've got it yet. The question is, will the timestamp from TurboTax affect it or are we all going to be officially late by the time their server issues get resolved?

jsn3568

Level 2

I'm getting the same thing here.

GreenwichBetty7

Level 2

same here and turbotax scammed me out of $219 with the Turbotax live premium which i never used and was not removable

Nikeboi09

Level 2

I had to battle going back and forth, deleting cookies and cache, and finally was able to get a 20& discount through one of their sites. Never again.

brookggs

Level 2

remind me to never use this website again please and thank you

Wander1

Level 2

I have the same issue but when I look at the file status is says received by IRS April 16, 12:02am. I am in California and it was 9:02pm. WTF. Does this mean it’s considered late?

cherdu

Level 2

Same problem. Live expert is useless. They want you to call them and wait for an hour to speak someone

l5482

Level 2

I was charged already. I pressed transmit taxes. It says on the main page Federal and pending for 4/15/24 however above this message it has an error message: "Oops-an issue occurred. Please check back shortly." The bottom of the page by tax returns it says "Pending 4-15-24 Filed Federal Tax Return." I never received a text or email. I have no idea whether it is actually filed due to the error message. Turbo Tax please have your tech support provide some answers because customers do not know what is going on.