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Raimman25
New Member

Downloaded Version and Online

Hello!

 

I downloaded the CD but realized I like the online version better.  Can I still use the online version even though I paid for the CD? Would I still have to pay for the online version even though I paid for the CD?

1 Best answer

Accepted Solutions

Downloaded Version and Online

You would still have to pay for the Online version, you could contact TurboTax Customer Service to see if they can switch you to the Online without being charged since you paid for the CD version.

https://support.turbotax.intuit.com/contact/

--------------------------------------

There are main differences between the Online version & the CD version. 

Here are the big differences between the two:

  1. If you file online, we store all of your information on our secure servers. If you use the CD/Download, your return is stored locally on your computer or laptop.
  2. With TurboTax Online, you can work on your taxes from any computer or mobile device with Internet access. With the CD/Download, the software is installed on your computer.
  3. Need to prepare multiple returns for friends and family? The CD/Download product is a better value, as it allows you to e-file up to 5 federal returns (and prepare as many paper returns as you need) at no additional cost.

https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-difference-between-turbotax-onl...

View solution in original post

1 Reply

Downloaded Version and Online

You would still have to pay for the Online version, you could contact TurboTax Customer Service to see if they can switch you to the Online without being charged since you paid for the CD version.

https://support.turbotax.intuit.com/contact/

--------------------------------------

There are main differences between the Online version & the CD version. 

Here are the big differences between the two:

  1. If you file online, we store all of your information on our secure servers. If you use the CD/Download, your return is stored locally on your computer or laptop.
  2. With TurboTax Online, you can work on your taxes from any computer or mobile device with Internet access. With the CD/Download, the software is installed on your computer.
  3. Need to prepare multiple returns for friends and family? The CD/Download product is a better value, as it allows you to e-file up to 5 federal returns (and prepare as many paper returns as you need) at no additional cost.

https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-difference-between-turbotax-onl...

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