Skip to main content
TurboTax
Community
TurboTax
TurboTax
R
Raimman25
Level 2
January 23, 2020
Solved

Downloaded Version and Online

  • January 23, 2020
  • 1 reply
  • 6 views

Hello!

 

I downloaded the CD but realized I like the online version better.  Can I still use the online version even though I paid for the CD? Would I still have to pay for the online version even though I paid for the CD?

Best answer by bluedeb

You would still have to pay for the Online version, you could contact TurboTax Customer Service to see if they can switch you to the Online without being charged since you paid for the CD version.

https://support.turbotax.intuit.com/contact/

--------------------------------------

There are main differences between the Online version & the CD version. 

Here are the big differences between the two:

  1. If you file online, we store all of your information on our secure servers. If you use the CD/Download, your return is stored locally on your computer or laptop.
  2. With TurboTax Online, you can work on your taxes from any computer or mobile device with Internet access. With the CD/Download, the software is installed on your computer.
  3. Need to prepare multiple returns for friends and family? The CD/Download product is a better value, as it allows you to e-file up to 5 federal returns (and prepare as many paper returns as you need) at no additional cost.

https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-difference-between-turbotax-online-and-the-turbotax-cd-download/00/26738

1 reply

bluedeb
Alumni - Champ
bluedebAlumni - ChampAnswer
Alumni - Champ
January 23, 2020

You would still have to pay for the Online version, you could contact TurboTax Customer Service to see if they can switch you to the Online without being charged since you paid for the CD version.

https://support.turbotax.intuit.com/contact/

--------------------------------------

There are main differences between the Online version & the CD version. 

Here are the big differences between the two:

  1. If you file online, we store all of your information on our secure servers. If you use the CD/Download, your return is stored locally on your computer or laptop.
  2. With TurboTax Online, you can work on your taxes from any computer or mobile device with Internet access. With the CD/Download, the software is installed on your computer.
  3. Need to prepare multiple returns for friends and family? The CD/Download product is a better value, as it allows you to e-file up to 5 federal returns (and prepare as many paper returns as you need) at no additional cost.

https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-difference-between-turbotax-online-and-the-turbotax-cd-download/00/26738

    TurboTax flag icon

    Unlock tailored help options in your account

    Create an account
    TurboTax Expert Assist
    TurboTax Expert

    Get answers to all your tax questions

    Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

    Explore your options
    Terms & ConditionsAccessibility statement
    Sitemap
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    ©1997-2026 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    About Cookies Manage cookies

    TRUSTe nResult Certified e-File C-Level Security Certification
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026 Intuit Canada ULC or its affiliated companies. All rights reserved. Intuit, QuickBooks, QB, TurboTax and ProFile are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Copyright © Intuit Canada ULC, 2026. All rights reserved.

    About Cookies Manage cookies

    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026, Entreprises Intuit Canada ULC ou ses sociétés affiliées. Tous droits réservés. Intuit, QuickBooks, QB, TurboImpôt et ProFile sont des marques déposées d’Intuit Inc. Les modalités, prix, fonctions et options de service et de soutien peuvent changer sans préavis.

    © 2026, Entreprises Intuit Canada ULC. Tous droits réservés.

    À propos des témoins Gérer les témoins