Downloaded the wrong turbo version for my computer

Forum|Forum|2 years ago
January 11, 2024
2 replies
8 views

I downloaded windows when I needed to download chrome HP so now I can't open the file to do my last year taxes

VolvoGirl

Level 15

Sorry you can only install it on a full Windows or Mac computer, not a Chromebook. You can use the Online version. You would have to get a refund for the Desktop CD/Download program and pay for online separately.

Start an Online return here,

https://turbotax.intuit.com/personal-taxes/online/

Window System Requirements

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-system-requirements-turbotax-windows/L8ZSsGqF1_US_en_US

Mac System Requirements

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

xmasbaby0

Level 15

What do you mean you meant to download "chrome HP"? Do you have a Chromebook? The CD/download can only be used on a full PC or Mac. It cannot be used on a Chromebook or any other sort of mobile device.

If you do not have a full PC or Mac and cannot borrow one from a friend or family member----

To request a refund from TT ; https://support.turbotax.intuit.com/forms/refund-request.jsp

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**