Downloaded the wrong turbo version for my computer

[adenakar]

I downloaded windows when I needed to download chrome HP so now I can't open the file to do my last year taxes

[VolvoGirl]

Sorry you can only install it on a full Windows or Mac computer, not a Chromebook.  You can use the Online version.  You would have to get a refund for the Desktop CD/Download program and pay for online separately.

Start an Online return here,

https://turbotax.intuit.com/personal-taxes/online/

Window System Requirements

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-syst...

Mac System Requirements

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

[xmasbaby0]

What do you mean you  meant to download "chrome HP"?    Do you have a Chromebook?   The CD/download can only be used on a full PC or Mac.  It cannot be used on a Chromebook or any other sort of mobile device.

If you do not have a full PC or Mac and cannot borrow one from a friend or family member----

To request a refund from TT ;  https://support.turbotax.intuit.com/forms/refund-request.jsp