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Level 1
Jan 14, 2024 4:46 PM UTC
Question

Downloaded 2023 but cannot open it

I have downloaded 2023 but when I try to open it, it takes me to the screen to slide the check mark to the app  and doesn't do anything.  I cannot open it.

 

3 replies

rjs
Level 15
Level 15
Jan 14, 2024 6:00 PM UTC

What kind of device are you trying to use the TurboTax download on? It will not run on a phone, tablet, or other mobile device, or on a Chromebook. You have to use a full Windows PC or Mac computer. Which are you using - Windows or Mac?


TurboTax 2023 CD/Download Software Minimum System Requirements

 

rjs
Level 15
Level 15
Jan 14, 2024 6:15 PM UTC

The downloads for Windows and Mac are different. Did you purchase the correct download for the type of computer that you have?