Downloaded 2023 but cannot open it

[medicals1]

I have downloaded 2023 but when I try to open it, it takes me to the screen to slide the check mark to the app  and doesn't do anything.  I cannot open it.

[rjs]

What kind of device are you trying to use the TurboTax download on? It will not run on a phone, tablet, or other mobile device, or on a Chromebook. You have to use a full Windows PC or Mac computer. Which are you using - Windows or Mac?

TurboTax 2023 CD/Download Software Minimum System Requirements

[VolvoGirl]

Will this help?  How to Install on Mac
https://ttlc.intuit.com/turbotax-support/en-us/help-article/install-products/install-turbotax-softwa...

[rjs]

The downloads for Windows and Mac are different. Did you purchase the correct download for the type of computer that you have?