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Anonymous
June 5, 2019
Solved

Downloaded 2017 Premier for mac. It will not launch. Keeps asking me to update software. Same update over and over...

  • June 5, 2019
  • 2 replies
  • 18 views

If I ask it to create a new tax return, nothing happens.

Best answer by GPahwa

Please follow below mentioned clean-up steps & try application update again.

1. Close TurboTax Premier 2017 application by pressing Command + Q keys. 

2. Single click on empty area on Desktop and press Command + Shift + G keys. Type ~/Library in text field and click "Go". 

3. Now, navigate to  "Caches" directory and remove "com.intuit.turbotax.2017" directory under it by by dragging it to Trash.

5. Empty Mac OS Trash directory by right click on Trash Icon and select "Empty Trash" option.

6. Restart your mac machine. Check internet connectivity on you machine.

8. Launch TurboTax Premier 2017 application by navigating to /Applications directory.

9. Let Product & Formset update to download & install, if available any.

10. It should address your problem.

2 replies

G
GPahwa
Level 4
June 5, 2019
@jeffheyser I would appreciate if you could share existing TurboTax Premier 2017 version no. Navigate to /Applications directory. Right click on TurboTax Premier 2017 application and select "Get Info" option. You can notice application version number in format 2017.rAB.XYZ in-front of key "Version:"
G
GPahwaAnswer
Level 4
June 5, 2019

Please follow below mentioned clean-up steps & try application update again.

1. Close TurboTax Premier 2017 application by pressing Command + Q keys. 

2. Single click on empty area on Desktop and press Command + Shift + G keys. Type ~/Library in text field and click "Go". 

3. Now, navigate to  "Caches" directory and remove "com.intuit.turbotax.2017" directory under it by by dragging it to Trash.

5. Empty Mac OS Trash directory by right click on Trash Icon and select "Empty Trash" option.

6. Restart your mac machine. Check internet connectivity on you machine.

8. Launch TurboTax Premier 2017 application by navigating to /Applications directory.

9. Let Product & Formset update to download & install, if available any.

10. It should address your problem.

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