download brokerage statement

[smjazz]

Turbo Tax Deluxe - when I try to import my brokerage statement from Edward Jones the program says "The system did not recognize the User ID or Password you entered. Please try again" I have tried several times with no success. Never had this issue in the past years using Turbo Tax Deluxe. Any advice?

[Mike9241]

call the broker. generally, import is not from a downloaded 1099 but rather directly from the FI's website by providing specific info and importing directly. 

for example, with my broker, I do not log in.  In Turbotax, once I select import and then the broker I'm taken to the broker's website which requires the full account number and document ID. the stupid thing is the only way i can get the document iD is by actually logging into the website and reviewing my tax documents  OR wait till I get copies in the mail.  different brokerages use different methods but importing from a PDF usually doesn't work. 

[CarissaM]

Please follow the instructions here to import the 1099 into Turbo Tax. If you are unable to import, you can manually enter the 1099. 

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