Does the phone-based photo of W-2 work? Is it just currently broken? I tried twice but each time the link fails ("we're sorry, we can't find the page you requested.")

[VolvoGirl]

Don't import it. It's just as easy to manually enter the W2.  and the import could import it wrong.

To add a  W2 just type w2 (small W)  in the search box at the top of your return and click on Jump To the W2

OR  To Add a W2 enter it under

Federal Taxes on the left side

Wages & Income  

Then Wages and Salaries- Click the Start or Update button