Does premier software provide support for free?

Forum|Forum|7 years ago
June 1, 2019
1 reply
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Trying to find out if it would cost extra for that

TurboTax Premier Windows

mesquitebean

Level 15

Yes, Premier software includes access to free TurboTax Support by phone during business hours.

It does not include the live on-demand access to a CPA/EA tax pro for tax advice, return preparation, and to review the final return. That feature is called "TurboTax Live" and is only available as an upgrade for Online users.

The only product where one has to pay for support is Free Edition. If a user in that product wants phone support, he/she has to upgrade to PLUS.

But users in a paid edition do not have to pay for product support, except for the Live feature I mentioned above.

angelorestrepogaAuthor

Level 2

Thanks one last question. The included support for a purchase product would they be able to help answer some tax questions or just technical support questions in regards to the use of the software?