Does premier software provide support for free?

[angelorestrepoga]

Trying to find out if it would cost extra for that 

[mesquitebean]

Yes, Premier software includes access to free TurboTax Support by phone during business hours.

It does not include the live on-demand access to a CPA/EA tax pro for tax advice, return preparation, and to review the final return.  That feature is called "TurboTax Live" and is only available as an upgrade for Online users.

The only product where one has to pay for support is Free Edition.  If a user in that product wants phone support, he/she has to upgrade to PLUS. 

But users in a paid edition do not have to pay for product support, except for the Live feature I mentioned above.

[angelorestrepoga]

Thanks one last question. The included support for a purchase product would they be able to help answer some tax questions or just technical support questions in regards to the use of the software?

[VolvoGirl]

Both.

[angelorestrepoga]

Thanks again to you two!

[mesquitebean]

You're welcome.  You can also ask questions in this forum, which is often faster.  There are a lot of helpers who volunteer and during the day some TurboTax Support agents post here, too.

[rpmbaja11]

I see that you verified that I do receive free tax question support however how do I get this?

Thanks!

[VolvoGirl]

See this,   What is the Turbo Tax Phone number     

Https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number   

[rpmbaja11]

I've tried first it just says there is no answer?

[VolvoGirl]

They are currently only open from 5am - 5pm Pacific time.  You only get a number when the are open.  Try tomorrow.  Or try posting your questions here.  Might be faster.