Does anyone know how to get past the "something went wrong..." message? Tried clearing cache and using a different browser but to no avail.

supergnat0001 · ‎March 13, 2024

CatinaT1 · ‎March 13, 2024

You need to sign out of TurboTax on ALL devices, clear cache and cookies, and try again.

Can you confirm if this solves your issue for me?

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

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supergnat0001 · ‎March 13, 2024

I'm not signed in anywhere besides the computer I'm using.

Cleared cache and cookies in both Firefox and Chrome but keep getting the "something went wrong..." message when asked if I had any self employment income. When I select Yes, the error message pops up.

CatinaT1 · ‎March 20, 2024

Can you send me a screen shot of the exact message you get and at what point you get this message?

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Does anyone know how to get past the "something went wrong..." message? Tried clearing cache and using a different browser but to no avail.