Do you offer step by step assistance for the process

[bpattiflorida1]

You will not believe this one.  15 minutes b/4 my tax appointment. My 4 sheets of taxes in excel became completely corrupted. I got recovered half information from MS support. Also, I was saving them every 10 min or so and the primary 4 pg workbook destroyed including what I had to carry from 2017. How do I get the IRS to forgive this late penalty. It sounds as good as "my dog ate my homework"  Please anyone help.  Does turbo tax have a live person on phone to take me step by step due to the mix of years to file in 2018. I don't want to be a dramma momma, I have rebuilt the file and would like full phone support if I can. Thanks so much really appreciate it. Oh, and..... the good news goes on. The over $3K paid for healthcare does not comply with healthcare gov. I really could use a tax friend with a good heart. I promise to pay it forward. I need a human as I am combining years I will get extremely confused. Exhausted enough now.  Thanks and have a better day!

[AlanT]

The best course of action is to file for an extension.  This will give you more time to get your documents in order.  If you owe once you file your return, you can request a one-time penalty waiver due to your circumstances.