turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Do I need to pay for state download again on new computer?

I bought a new computer and installed my copy of Turbotax 2018 onto my new machine, transferred old Turbotax files from my old computer to the new and started up the program. I was able to download my home state (NY) for free, but I had also downloaded NJ onto my old computer. Now it's asking me to pay $45 again to download NJ again onto my new computer. Does Turbotax have a record of my prior download so I do not need to pay again? If not, is there a way to transfer over my NJ state download from my old computer?

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Best answer

Accepted Solutions
Kat
Level 15
Level 15

Do I need to pay for state download again on new computer?

You "should" be able to download your already purchased NJ software by following the instructions I'm linking below.

 

How do I download the software I purchased at TurboTax.com? 

 

If you have difficulty, please contact TurboTax Customer Support during business hours using the info below.

 

What is the TurboTax phone number? 

 

 

*Please click the thumbs-up icon if this response was helpful.
**Please click "Mark As Best Answer" if your question has been resolved. Thank you.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

View solution in original post

3 Replies
Kat
Level 15
Level 15

Do I need to pay for state download again on new computer?

You "should" be able to download your already purchased NJ software by following the instructions I'm linking below.

 

How do I download the software I purchased at TurboTax.com? 

 

If you have difficulty, please contact TurboTax Customer Support during business hours using the info below.

 

What is the TurboTax phone number? 

 

 

*Please click the thumbs-up icon if this response was helpful.
**Please click "Mark As Best Answer" if your question has been resolved. Thank you.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

Do I need to pay for state download again on new computer?

Thank you. That worked.

Kat
Level 15
Level 15

Do I need to pay for state download again on new computer?

Hooray, @yulun !  Thank you for letting me know!

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question