Dividends Not Included with Income

[mpete1]

Hi - 

The ordinary dividends from my 1099-Div are not being included in my investments and savings income (only that from my 1099-Int). The dividends are shown correctly when I click into the Investment/Savings Income section, but the total only reflects the interest from my 1099-Int.

I had very similar numbers last year and the ordinary dividends were included in the income total, so I'm not sure what is different this year.

[AmyC]

You can add it by hand or clear your browser and import the DIV again. Follow these steps:

Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

1. Delete the form 1099-DIV- if possible, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.

Desktop version: 

1. Delete the form 1099 DIV
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again.