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Level 1
June 10, 2025
Question

Display issues in the Turbotax platform. Missing words

  • June 10, 2025
  • 2 replies
  • 17 views
There seems to be an issue with the platform. SOme of the words are missing. For example, If it is a yes/no question, youa re unable to actually see the words yes or no. You only see the selection button!

2 replies

LenaH
Alumni - Expert
Alumni - Expert
June 10, 2025

Can you please post a screenshot (with no personally identifiable information shown) so I can report the error accordingly? 

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Level 15
June 10, 2025

The tag underneath your question shows you are using Online TurboTax. 

Are you using a computer, or are you using your phone or other mobile device?

Have you tried using your browser in a private window (aka "private browsing" or incognito mode)?

Do you have a different browser to try?