discount code does not work

Forum|Forum|6 months ago
December 6, 2025
2 replies
9 views

You sent me a link for a 30% discount via direct email because of shutting down the ItsDeductible! service. When I clicked that link, I got an error message after logging into your website that said the discount could not be applied to my account. Why did that happen? I do not want to proceed with using TurboTax for my 2025 return until this is resolved. Thank you.

TurboTax Online

xmasbaby0

Level 15

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

ochie629Author

Level 2

UPDATE: I spoke with TurboTax customer service via phone. After going back and forth six times with the representative who was texting with her supervisor, this issue is a bug. I was told to wait until after 12/31/2025 and try again to apply the discount to the cost of my TurboTax plan.