Direct Deposit and Refund advance

confused2025 · ‎January 23, 2025

So here's my problem. Last year I used turbo tax and credit karma money. This year, my CK money info has changed and I have a new CK money acct number. So when I go to apply for the Refund advance loan, I get approved but it doesn't show me the account info the federal refund will be deposited in to. On the next screen for my state refund, It asks where to deposit the funds and I pick "deposit to the same account as refund advance." When the next screen comes up, it shows the DD info for the state refund, which has the incorrect acct number which was the account number for last year. I can find no way to correct this at all. Ive tried unlinking my TT acct and my CK account but now that they are unlinked, I can't relink them because TT doesn't ask me again to log into my CK account. Anyone have this problem or know of a fix?

MarilynG1

If you have not yet Efiled, you can change your Direct Deposit info. Here's a link with detailed instructions on Updating Your Bank Account Info.

Or, you can contact Credit Karma Support.

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confused2025

Unfortunately, that link doesn't help me. The issue is with Turbotax. It doesn't give the option to ensure your DD info is correct after selecting refund advance. As you can see from the screenshots below, I go through the steps and by the end when it asks to deposit my state refund into the same account as my refund advance, I notice it has the wrong account number. its pulling my account number from last year and there's no way to update or change it