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Level 1
February 16, 2020
Question

Did not receive CD

  • February 16, 2020
  • 1 reply
  • 10 views

I was billed in November for my annual renewal of Turbo Tax Advantage with the option to have the CD mailed to me. I have just discovered that I never received the CD. When I get online to try to download the program, it requires the activation code which I don't have since I did not receive the CD.

 

Can Turbo tax make the program available to me to download since I did not receive the CD?

 

1 reply

GabiU
Level 13
February 16, 2020

Hi JKras, were you able to get assistance? If not, please respond and I'll be happy to look into your account. 

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Level 2
March 1, 2020

I called about 2 weeks ago and spoke to Tish(?).  She stated that I would receive CD in3 to 5 business days.  I only received an email which allows me to download state (VA).  I still desire to receive CD!  I have been on automatic renewal for over 10 years.  I need CD ASAP

 

[PII Removed]

Level 8
March 3, 2020

Please use this link to contact support for assistance: TurboTax Support Contact Us Page – Get Help from TurboTax

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