How do i live chat

https://ttlc.intuit.com/community/downgrading/help/can-i-downgrade-to-a-lower-priced-version-of-turbotax-online/00/25591

You cannot.  The somewhat hokey "audit risk meter" was removed from online TurboTax several years ago.  Desktop TT still has that feature.  Your best bet is to file all of your information correctly and completely.

You can recover your account by following the instructions listed in the following TurboTax FAQ:  Account Recovery Request for your TurboTax Account.

¿Como puedo ayudarte?

Si deseas hablar con un representante, llame a nuestra línea bilingüe al (877) 282-0801. 

@fjohnsonsr That depends.   If the dependent is a full-time college student under the age of 24, there is no limit--the student may still be considered to be a qualified child dependent no matter how much they earned or how much income they received.

In many other situations, the amount of income the "dependent" can receive---not counting Social Security is $4200.  If the income is more than $4200 the person cannot be claimed as a dependent.

WHO CAN I CLAIM AS A DEPENDENT?

You can claim a child, relative, friend, fiance (etc.) as a dependent on your 2019 taxes as long as they meet the following requirements:

Qualifying child

• They are related to you.

• They cannot be claimed as a dependent by someone else.

• They are a U.S. citizen, resident alien, national, or a Canadian or   Mexican resident.

• They are not filing a joint return with their spouse.

• They are under the age of 19 (or 24 for full-time students).

• No age limit for permanently and totally disabled children

  •      They live with you for more than half the year (exceptions apply).

Qualifying relative

• They don't have to be related to you (despite the name).

• They cannot be claimed as a dependent by someone else.

• They are a U.S. citizen, resident alien, national, or a Canadian or Mexican resident.

• They are not filing a joint return with their spouse.

• They lived with you the entire year.

• They made less than $4200  (not counting Social Security)

• You provided more than half of their financial support. More info

When you add someone as a dependent, we'll ask a series of questions to make sure you can claim them.

Related Information:

• Does a dependent have to live with me?

• What does "financially support another person" mean?

• Can I claim a newborn baby?

IRS interview to help determine who can be claimed:

https://www.irs.gov/help/ita/who-can-i-claim-as-a-dependent

@Vmoore81 We do not have access to your account in this public forum. Can you please provide more details regarding receiving an update?